Shop Supervisor

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Descrizione

Constance Lemuria, nestled in the heart of Praslin Island in Seychelles, offers a luxurious yet welcoming environment surrounded by pristine nature. Our strength lies in our dedicated team, united by a shared passion for service and excellence. At Lemuria, you’ll be part of a supportive, professional, and inspiring workplace where you can grow and thrive every day.
We are seeking an experienced and professional Shop Supervisor to join our retail team at Constance Lemuria, Seychelles. In this permanent position, you will oversee the daily operations of our shop, ensuring exceptional customer service, efficient stock management, and a well-motivated team. The successful candidate will demonstrate strong leadership capabilities, operational excellence, and a commitment to maintaining the highest standards of retail service in our luxury hospitality environment. • Supervise and manage shop staff, providing guidance, support, and performance appraisals to ensure team effectiveness and professional development
- Oversee daily shop operations, including opening and closing procedures, cash handling, and financial reconciliation • Manage inventory control, stock rotation, and ordering processes to maintain optimal product availability and minimise wastage • Ensure compliance with health, safety, and security regulations, conducting regular audits and implementing corrective actions where necessary
- Deliver exceptional customer service standards, addressing customer enquiries and resolving complaints professionally and promptly • Monitor and maintain visual merchandising standards, ensuring shop displays are attractive, well-organised, and aligned with organisational guidelines • Utilise Point of Sale (POS) systems and retail management software to process transactions, generate reports, and analyse sales data
- Conduct staff induction and training programmes to enhance product knowledge and service delivery • Maintain accurate records, including staff schedules, incident reports, and stock documentation • Liaise with senior management regarding operational challenges, staffing requirements, and business opportunities • Promote a positive workplace culture that encourages teamwork, accountability, and continuous improvement