Rent-a-Car Customer Service Consultant Italian English
Dettagli
Descrizione
*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
Drive Your Career Forward in Sofia
Are you fluent in Italian and ready to begin an exciting international career? Join our team and represent a well-known global car rental brand while working in one of the most modern and inspiring office environments in Sofia.
At TELUS Digital Bulgaria, we provide more than just a job - we offer professional growth, international collaboration, and an exceptional workplace designed for success.
Work in One of Sofia’s Most Impressive Office Buildings
Our team is based in the iconic TELUS Tower, located in the vibrant center of Sofia. The office environment is designed to support both productivity and well-being.
Here you will enjoy:
State-of-the-art personal gym with a breathtaking 360° panoramic view of Sofia
Relaxation areas, chill-out lounges, and gaming zones
Modern, comfortable office spaces
An international and supportive team culture
A welcoming Italian-speaking community in Sofia
Relocation Support – We Help You Settle In
We support candidates relocating from within Bulgaria and from abroad
For candidates relocating from outside Bulgaria
We provide a comprehensive relocation package to help you start smoothly:
Relocation bonus
3 weeks of fully paid accommodation
Support from a professional relocation broker to help you find long-term housing in Sofia
Guidance during your transition to life in Bulgaria
For candidates living outside Sofia but within Bulgaria
Your training will take place in the office at TELUS Tower, where you will receive hands-on support and guidance from experienced trainers.
To ensure you can fully focus on learning and settling in:
Accommodation in Sofia is fully paid during the training period
This allows you to experience the city, integrate with the team, and receive the highest quality professional onboarding
Flexible Work Models After Training:
After completing the training, we offer flexible working options depending on the project needs:
Office-based work
Hybrid working model
Home office opportunities
What We Offer:
Fully paid professional training
Competitive salary package
Stable long-term employment
Career development opportunities in an international company
Additional health insurance
Employee Referral Program with attractive bonuses
Access to 50+ company benefits and services
Continuous learning and professional development
Supportive leadership and a collaborative team environment
Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
Plane Ticket from your location to Sofia
€ 300 Voucher Vacation - Beach, Spa resort or mountains—the choice is yours!
Taxi transportation directly from the airport to your accommodation
Your Responsibilities:
Represent a well-known international car rental brand
Communicate with customers via phone and email in Italian
Assist clients with:
New reservations
Booking modifications
Cancellations
General travel and mobility inquiries
Provide tailored mobility solutions based on customer needs
Deliver excellent customer service through professional and friendly communication
Contribute ideas to improve customer experience and service quality
What We Are Looking For:
Fluent Italian (C1 level or higher)
Good English skills for internal communication
Strong communication and problem-solving abilities
Customer-oriented mindset
Positive attitude and team spirit
No previous experience required — full training is provided
About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
