Recreation Agent

Dettagli

Descrizione

Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.
Key Responsibilities and Duties
Guest Activities and Entertainment
- Welcome guests and provide information on recreation programs and facilities.
- Organize and conduct daily recreational activities, games, sports, and entertainment programs.
- Encourage guest participation in activities and events.
- Promote scheduled activities through direct guest interaction and announcements.
- Assist in planning special events, themed activities, and seasonal programs.

Recreation Facility Operations
- Monitor and maintain recreation areas such as swimming pools, fitness centers, sports courts, kids' clubs, and beach facilities.
- Ensure recreational equipment is available, clean, and in good working condition.
- Set up and dismantle equipment required for activities and events.
- Report maintenance issues and damaged equipment to management.

Customer Service
- Provide excellent guest service at all times.
- Respond promptly and professionally to guest inquiries and requests.
- Handle guest concerns or complaints and escalate when necessary.
- Build positive relationships with guests to enhance overall satisfaction.

Safety and Compliance
- Ensure guests follow facility rules and safety guidelines.
- Monitor activities to ensure a safe environment for all participants.
- Provide basic first aid assistance when required and report incidents according to company procedures.
- Adhere to health, safety, and emergency procedures.

Administrative Duties
- Maintain attendance records and activity reports.
- Assist in the preparation of activity schedules and promotional materials.
- Keep inventory of recreational equipment and supplies.
- Support the Recreation Manager with operational and administrative tasks.

Teamwork and Coordination
- Work closely with other hotel departments to coordinate guest activities.
- Assist colleagues during special events and peak operational periods.
- Participate in departmental meetings and training sessions.