Quality Assurance Coordinator

Dettagli

Descrizione

Energetic, welcoming, and vibrant — C Mauritius is where lifestyle meets hospitality. Our team thrives on spontaneity, creativity, and human connection. If you’re enthusiastic, open-minded, and ready to engage, this is the place to be.
Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. The holder of this position may, at any time, be called to perform any other cognate duties at the request of management.
 
Quality Management System Support:
- Assist the General Manager in the development, implementation, and maintenance of the resort’s Quality Management System (QMS).
- Ensure all departments are compliant with our C Resorts Minimum standards
- Conduct regular internal audits and inspections to monitor compliance and identify areas for improvement

Guest Satisfaction:
- Monitor guest satisfaction levels (GSS/GRI) through our ReviewPro Guest Intelligence Platform, direct interactions through internal Messaging system
- Work closely with the team to resolve any quality-related issues.
- Respond to Guests comments, reviews and complaints
- Collaborate with the team to enhance guest satisfaction and loyalty

Data Collection and Analysis:
- Collect, analyse, and report on data related to quality performance metrics.
- Prepare detailed reports on audit findings and quality performance for the General Manager.
- Track and analyse guest feedback and complaints to identify trends and areas for improvement.

Training and Development:
- Actively participate in all trainings provided for personal development. 
- Assist in the development and delivery of quality-related training programs for staff.
- Prepare documentation for training on quality as required

Continuous Improvement:
- Collaborate with department heads to develop and implement continuous improvement initiatives.
- Assist in the identification and implementation of best practices across the resort.
- Monitor the effectiveness of improvement initiatives and provide feedback for further enhancement.

Documentation and Reporting:
- Maintain accurate records of all quality assurance activities, audits, and training sessions.
- Prepare and present regular quality reports to the General Manager.
- Ensure all documentation (SOP’s) is up-to-date and in compliance with internal, industry and regulatory requirements.

Collaboration and communication:
- Work closely with all departments to ensure quality standards are understood and maintained.
- Act as a liaison between the General Manager and other department heads.
- Participate in cross-functional meetings to address quality issues and initiatives.
- Publish Quality related achievements, on HUMAND for motivation and communication purposes

Specific Requirements:
- Adopt a Guest Centric approach, establish and maintain effective relationships with both internal and external customers.
- Stay attuned to market practices, innovative ideas, improvements in products and services and opportunities which may enhance the Resort and propose to management.
- Contribute towards objective of exceeding goals successfully.
- Use rigorous logic and methods to solve difficult problems with effective solutions
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Attention to detail and a commitment to maintaining high standards.
- Have a keen eye for detail, excellent organizational skills, and a commitment to maintaining high standards.