Pre-Arrival Concierge Assistant (M/W/X) - Temporary contract - Le Châble

Dettagli

Descrizione

Bramble Ski by Le Collectionist is the specialist in exceptional alpine holidays, curating unforgettable stays in some of the world's most prestigious ski destinations. From iconic chalets in the French Alps to exclusive retreats in Switzerland and Austria, Bramble Ski combines breathtaking properties with highly personalised services to create seamless, tailor-made experiences for families and groups.
Every chalet in our portfolio is carefully selected for its character, location and outstanding quality, offering guests the perfect setting to reconnect, celebrate and create lasting memories in the mountains.
Our dedicated local teams and expert concierges take care of every aspect of the journey, allowing guests to focus entirely on enjoying their time together. From private chefs, ski instructors and childcare to helicopter transfers, wellness treatments and exclusive mountain experiences, every stay is thoughtfully designed around each guest's wishes. At Bramble Ski, luxury is defined by effortless service, genuine hospitality and unforgettable moments on and off the slopes.
This position is a 43,5h contract - starting from 1st of September to 30th of April 2027 (8 months) or from 1st of October 2026 to 30th of April 2027 (6 months).
Rôle :
Bramble Ski by Le Collectionist, is seeking an exceptional Pre-arrival Concierge to assist in delivering unforgettable guest journeys across our Alpine destinations. You’ll play a pivotal role in ensuring every detail of our clients’ stay is flawlessly planned and executed before they arrive at the resort.
From arranging private transfers to in-chalet massages and exclusive dining experiences, you will manage the full spectrum of pre-arrival services. This position requires a natural communicator with a strong sense of service, deep knowledge of luxury travel, and the ability to multitask with precision and care.
Responsibilities:
Guest Journey Management
- Liaise with clients  and agents  pre-arrival to curate bespoke itineraries tailored to their preferences

- Coordinate all aspects of a guest’s stay: airport transfers, ski instruction, equipment rental, spa treatments, restaurant bookings, childcare, and more

- Ensure all itinerary items are confirmed, accurately documented, and shared with clients on time

- Communicate proactively with guests to answer questions, suggest services, and anticipate needs

Interdepartmental Coordination
- Brief resort teams ahead of each arrival to ensure properties and services are fully prepared

- Set up weekly handover meeting with the Resort Team 

- Share confirmed final itineraries and any special guest requests with Operations Team

- Collaborate with in-resort team during the guest stay to ensure seamless delivery of services

Billing & Admin Management
- Track and manage guest extras, ensuring services are paid directly or added to final billing with approval

- Close and reconcile with the  post-departure meetings 

- Ensure all relevant documentation is stored and updated in our internal systems 

Content & Communication Support
- Develop in-depth knowledge of our destinations, chalets, and suppliers 

- Assist with creating resort-specific content for guest communication, blog articles, and internal guides

- Contribute to marketing and social media efforts through content suggestions and insights from the field

General Support & Development
- Support other members of the Pre Arrival  Concierge team as well as the Operation Team  as needed

- Help refine processes and tools for improving the pre-arrival journey

- Participate in team meetings and destination updates to stay informed and aligned
 

Schedules & specificities:
Bramble Ski operates in accordance with Austrian labour law and applicable collective agreements.. Due to operational requirements, work on Saturdays and Sundays may be required, particularly during high season.
Working schedules are organized on a rotating basis and communicated at least one week in advance, in coordination with the wider team. All scheduling complies with Austrian regulations on working time, rest periods, and maximum weekly working hours.
Overtime is managed in line with Austrian labour law and applicable collective agreements and is compensated either through time off in lieu or payment, as legally required.
All scheduling and compensation practices must remain fully compliant with Austrian labour law, and adjustments will be made where necessary to ensure ongoing compliance.