PA to GM I/C Quality Manager

Dettagli

Descrizione

Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.
The Personal Assistant to General Manager In Charge of Quality plays a key role in supporting the Executive Office while contributing actively to operational excellence and guest experience across the resort.
JOB DESCRIPTION
Key Responsibilities
Executive & Operational Coordination
- Provide high-level executive support to the General Manager and Hotel Manager in the coordination of daily operations and strategic priorities.
- Ensure smooth communication flow between the Executive Office and all departments across the resort.
- Coordinate and follow up on operational projects, action plans, and ongoing initiatives to ensure timely execution.
- Prepare executive reports, presentations, briefing documents, statistics, and meeting materials.
- Organise and coordinate meetings, appointments, operational reviews, and executive agendas.
- Follow up on key operational matters and ensure alignment between departments.
- Support the Executive Office in maintaining operational efficiency and service consistency throughout the resort.
- Assist in the preparation and coordination of management schedules, events, visits, and business-related activities.
- Conduct research, benchmarking, and operational analysis when required.
- Coordinate all logistics related to business trips for the General Manager and Hotel Manager.

Quality & Guest Experience
- Maintain a strong presence within operational areas to monitor service delivery and guest experience standards.
- Conduct regular quality walkthroughs and service observations across the resort.
- Identify service gaps, operational inconsistencies, and improvement opportunities, and ensure appropriate follow-up with the relevant Heads of Departments.
- Support the continuous improvement of guest satisfaction and luxury service standards.
- Handle guest feedback, concerns, and service recovery with professionalism and responsiveness.
- Coordinate guest-related follow-ups, VIP arrangements, and personalised experiences when required.
- Ensure guest areas maintain the highest standards of presentation, cleanliness, and attention to detail.
- Monitor operational readiness and highlight any potential issues impacting guest experience.
- Participate actively in quality initiatives, audits, and continuous improvement projects across the resort.

Communication & Collaboration
- Liaise professionally with guests, suppliers, partners, and internal stakeholders.
- Participate in operational meetings, briefings, and management discussions.
- Foster strong collaboration and communication between departments to support operational excellence.
- Contribute to a positive, professional, and guest-oriented culture within the resort.
- Represent the Executive Office with professionalism, discretion, and confidentiality at all times.

General Responsibilities
- Ensure confidentiality of sensitive information and executive matters.
- Maintain accurate records, reports, and operational documentation when required.
- Support the Executive Office with any additional administrative or operational tasks as assigned by Management.
- Perform any other duties related to the position as requested by Management.