Linen Shift Leader

Dettagli

Descrizione

Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.
1. Customer Service & Operations
• Is responsible for the smooth running of the Laundry section during the absence of Laundry Manager.
• Ensure that standards of excellence in customer service are maintained and regularly updated.
(Linen provided is clean and to the hotel standard).
• Ensure that guest expectations are anticipated, met at all times and even regularly exceeded.
• Supervise delivery of linen (for the storeroom and distribution of unclaimed lost property.)

2. Maintenance of facilities
• Monitor maintenance of equipment, facility, and grounds through the use of a preventative maintenance plan based on company standards.
• Ensure that any breakdown of equipment and services are immediately reported and dealt with swiftly and efficiently.
• Ensure that in the context of the operations, all standards of management for the environment and its related legislation are strictly observed.

3. Human Resources
• Through proper communication ensure that team members have all the information they require in order to provide excellent customer service at all times.
• Ensure the appropriate employee levels for efficient operations while achieving set employee productivity targets.
• Checking of daily attendance sheet on a regular basis.
• Supervise completion of employee duty rosters and team holiday plans.
• Constantly monitor team morale to ensure that the personnel are kept in an appropriate state
of discipline, motivation and commitment to the objectives of the organisation at all times.
• Identify and ensure that the personnel receive appropriate and adequate training in order to achieve the desirable level of performance in the execution of their duties.
• Enforce adherence of employees to the dress, appearance and conduct codes established by the hotel.

4. Health & Safety Practices
• Ensure Occupational Health & Safety Act, local health and safety codes, and company safety
and security policies are met.
• Ensure and maintain that Health and Safety practices are followed at all times.
• Adhere to fire alarm or any emergency statutory procedures in the event of fire.
• Promote energy efficiency and environment and identify improvement to support