Executive Housekeeper
Dettagli
Descrizione
Located on the pristine south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.
- Customer Service
- Work with the appropriate departments of the hotel to obtain and disseminate all relevant information concerning arriving guests and with his team prepare guests‘stays meticulously.
- Ensure that standards of excellence in customer service are maintained and regularly updated.
- Develop changes in products and services in response to customer requirements and evaluate against their improvement to the service.
- Ensure that guest’s expectations are anticipated, met at all times and even regularly exceeded.
- Monitor guests’ satisfaction throughout their stays and take appropriate steps and immediate corrective measures where necessary.
- Deal with all guests’ queries and complaints swiftly and efficiently.
- Maintenance of facilities
- With the Maintenance Manager of the hotel, set-up and monitor a proper preventive maintenance program in order to ensure that the grounds, buildings and equipments and their dependencies are always meticulously maintained in excellent running order at all times.
- Ensure that any breakdown of equipment and services are immediately reported and dealt with swiftly and efficiently.
- Ensure that in the context of the operations, all standards of management for the environment and its related legislation are strictly observed.
- Human Resources
- Through proper communication ensure that staff members have all the information they require in order to provide excellent customer service at all times.
- Ensure that all sections have the appropriate staffing levels for efficient operations while achieving set employee productivity targets.
- Constantly monitor staff morale to ensure that the personnel is kept in an appropriate state of discipline, motivation and commitment to the objectives of the organization at all times.
- Ensure that the personnel receives appropriate and adequate training in order to achieve the desirable level of performance in the execution of their duties.
- Regularly appraise his immediate collaborators in order to feedback to them essential information to enable them to constantly improve their performance.
- Implement Disciplinary and grievance procedures in conjunction with the Human Resources Department.
- Create the necessary conditions for productive work, and working, evaluated to achieve objectives to satisfy qualities and standards of performance.
- Use effectively, monitor and control manpower and natural resources to balance both budgetary requirements and customer needs.
- Enforce adherence of employees to the dress, appearance and conduct codes established by the hotel.
- Reporting
- Regularly participate in management and coordination meetings organized by the General Manager or his representative as required.
- Report on the administration and operation of the department on a regular basis as per established policies.
- Safety Practices
- Ensure and maintain that Health and Safety practices are followed at all times.
- Adhere to fire alarm or any emergency statutory procedures in the event of fire.
- Promote Energy efficiency and environment and identify improvement to support the Green Globe Policy.
- Budget monitoring and Control
- Ensure that all Hotels Constance financial control Policies and Procedures are strictly adhered to.
- Through constant monitoring, ensure that all elements of costs are kept within acceptable limits and initiate any corrective measures whenever necessary (Expenditure & Opex & Uniform).
- Control the inventory of linen supplies, amenities and uniforms.
