Our client is looking for Customer Service: B2C or B2B support for professional customers in International company/ or for Technical & Sales Support in Portugal(please indicate for which area and position are you applying).
Support will be provided via chat, email and telephone.
The main questions depend on the project and can be following:
- of a financial nature (difficulties in making / receiving payment, extracts) or technical (problems with the payment device) and troubleshooting (bugs in the application)
- assist customers in joining, changing and canceling contracts, plus any technical problems that may arise. There is also the commercial part of upselling and cross selling.
- support the customers of the fashion couture brand. Support for online orders, tracking of orders and management of complaints. There may be upselling and cross-selling on contact.
Role: Customer Service Representative/ or Technical and Sales Support – English speakers in Portugal
Starting Date: On going
· Answer to customer queries and requests, in a simple way keeping your smile, ensuring their satisfaction through a unique customer experience.
· Keep in contact with clients by receiving incoming calls and emails, managing claims and requests.
· Fluency in English (C1 Level accent free or Native);
· Customer support profile;
· Good computer skills;
· Availability to work in rotating shifts from Monday to Sunday, from 7 am to 10 pm (schedules depend on the project), with 2 days off per week;
· Excellent communication skills;
· Good listening and empathy skills;
· Good time management skills;
· Team spirit and flexibility
· Immediate availability
· Working contract since day one (12 month);
· Initial and continued training;
· Benefits: base salary (between 908€)(Gross, holidays + Christmas allowance and meal allowance)
· Private Health Insurance after 6 months;
· Multicultural environment, which is a big help to develop your interpersonal skills and improve your language skills;
· Partnerships with several entities, namely with gyms, restaurants, beauty centers, pharmacies, etc.!
You will receive a great experience working in international company and opportunities to develop you carrier in interesting projects.